Service Guarantee

Our commitment to your satisfaction and peace of mind.

Our Commitment to You

At Delgar Alarms & Surveillance, we stand behind our work. Your security and satisfaction are our top priorities, and we believe in building long-term relationships with our customers based on trust, quality service, and honest communication.

This Service Guarantee outlines our commitments to you and what you can expect when you work with us.

Installation Guarantee

We guarantee that all installations will be performed by licensed, trained professionals following industry best practices. Our technicians will arrive on time, in uniform, and with the necessary equipment to complete your installation efficiently.

If you experience any issues directly related to the installation work within 90 days, we will return to correct them at no additional charge. This includes:

Improper mounting or positioning of equipment
Incorrect wiring or connection issues
Programming errors affecting system functionality
Cosmetic damage to your property caused by our technicians

Equipment Quality Guarantee

All equipment we install is covered by the manufacturer's warranty, which typically ranges from one to three years depending on the product. If any covered equipment fails due to a defect in materials or workmanship, we will coordinate the replacement at no cost to you.

We only use equipment from reputable manufacturers with established service networks and a proven track record of reliability.

Monitoring Service Guarantee

Our monitoring center operates 24/7 with trained operators ready to respond to your alarm signals. We commit to:

Immediate response to alarm signals upon receipt
Prompt verification and dispatch procedures
Regular testing and maintenance of monitoring equipment
Backup systems to ensure continuous monitoring

Service Response Guarantee

When you have a service issue or question, we commit to respond promptly:

Emergency Service: Same-day response for security system failures affecting your protection
Standard Service: Within 1-2 business days for non-emergency service requests
Phone Support: Available during business hours for questions and guidance

Pricing Transparency

We believe in honest, upfront pricing with no hidden fees. Before any work begins, you will receive a detailed quote outlining all costs including equipment, installation, and ongoing service fees. The price we quote is the price you pay unless you request additional work.

We will never pressure you into purchasing services or equipment you do not need. Our recommendations are based on your specific security needs, not sales quotas.

Satisfaction Policy

If you are not satisfied with any aspect of our service, please contact us immediately. We will work with you to address your concerns and find a resolution. Your feedback helps us improve our service and ensure we are meeting your expectations.

While we cannot offer refunds on services already rendered or equipment already installed, we will make every effort to correct any service issues to your satisfaction.

What This Guarantee Does Not Cover

This guarantee does not cover:

Damage caused by misuse, neglect, or unauthorized modifications to equipment
Damage from power surges, lightning, or natural disasters
Issues resulting from customer failure to follow operating instructions
False alarms caused by user error (though we provide training to minimize these)